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Email is a major part of all our lives, both personally and professionally, and as such, it can add up. Before you know it, you have years of email stored away—potentially tens or even hundreds of thousands of messages. Most of the time, that’s fine. Email doesn’t take up any physical space and not even that much digital space in the scheme of things.

Airports are chaotic on a good day. But they couldn’t function at all without air traffic controllers. Air traffic controllers maintain order in the sky and on the ground. They keep everyone safe and moving forward. And because they deal with a great amount of stress, they must have excellent problem-solving, communication and decision-mailing skills. If CranstonIT had an air traffic controller, it would be Sally Simsack.

You have to feel for Apple sometimes. The company’s engineers put an astonishing amount of work into the hardware and software necessary for Face ID to recognize your face nearly instantly and unlock your iPhone or iPad. Regardless of whether you’re wearing a hat and glasses. Even in the dark. It’s one of those pieces of technology that’s so advanced that it’s indistinguishable from magic.

At its Worldwide Developer Conference keynote on June 7th, Apple shared details about what we can expect to see later this year in macOS 12 Monterey, iOS 15, iPadOS 15, watchOS 8, tvOS 15, and HomePod Software 15.

It’s common to want to share files, photos, and other data between your devices—or with friends and family. When the desired person or device isn’t nearby, it’s easiest to use Messages or Mail. But what if you want to move a file between two of your Macs, from your iPhone to your Mac, or to your friend who’s across the table? For transfers within immediate proximity, Apple provides AirDrop, a quick and easy way to move data between devices.​

In cybercriminal circles, ransomware is all the rage. Once it has infected a computer, it encrypts all the files and then presents a ransom demand—pay up to get the decryption software necessary to recover the data.

Most Apple Watch users charge their watch every night, putting it on a charger as part of a bedtime routine. If that’s you, make sure you’re not missing one of the Apple Watch’s best features: nightstand mode. 

Sure, you could select a file in the Finder and choose File > Move to Trash or drag it to the Trash in the Dock. Similarly, you can trash selected photos in Apple’s Photos app by choosing Image > Delete X Photos, or by pressing the Delete key, but both of those methods result in a dialog asking if you’re sure.

A new feature of Messages in both iOS 14 and macOS 11 Big Sur is the option to pin up to nine conversations at the top of the conversation list for easy access.

Home screen widgets are one of the coolest features of iOS 14.

Although extremely uncommon, it’s not unheard of for a Mac, particularly an older model, to restart unexpectedly.

Apple did a good job rethinking some aspects of credit card use with the Apple Card, but one omission was the inability to share it with other family members.

As vaccination rates climb, many businesses are starting to think about reopening their offices and bringing back employees who have been working from home for the last year. That’s a big decision that will undoubtedly vary from company to company, but we’d like to suggest a few things to consider. Please contact us early in such deliberations so we can provide guidance before problems crop up.​

As climate change continues to wreak havoc on our weather, many areas are seeing record temperatures this summer—Seattle just recorded its hottest days ever. You may be able to trade your business suit for shorts or skirts to stay more comfortable, but your electronic gear can’t do the same. Keeping your tech cool is about more than comfort—as temperatures rise, performance can suffer, charging may get slower or stop, various components might be disabled, and devices can become unreliable.​

Complaining about getting too much email is like complaining about bad traffic—we brought it upon ourselves, and while it’s impossible to escape entirely, it’s worth knowing how to reduce it. Apple is fully cognizant of the issue, too, and has built features into the last couple versions of Mail—on the Mac, iPhone, and iPad—to help out. Here are three that you might find useful in different situations: mute, block, and unsubscribe.​

We’ve all gotten that panicked “Where are you?!?” text message at some point.

If you’re using QuickBooks Online with the service’s Mac app to manage your business’s accounting, you may have seen a message like the one below announcing that Intuit has stopped updating the QuickBooks Online app.

When you copy text from a Web page, PDF, or word processing document, macOS usually includes the associated formatting, so the words you paste may end up in 68-point blue italic if that was what the source text looked like.

Apple’s new AirTag tracking device is an amazing bit of technology—it’s an elegant disc about the size of a stack of four US quarters that communicates its location with other Apple devices using Bluetooth and Ultra Wideband.

You’ve likely seen mention of the dispute between Apple and Facebook. It revolves around App Tracking Transparency (ATT), a technology Apple released in iOS 14.5.

The long-rumored AirTag has finally appeared, promising to help us all stop misplacing our keys, purses, backpacks, and more.

This is a twofer tip. You may not have known that every document window in macOS has long had a proxy icon in the title bar, next to the filename.

In macOS 11 Big Sur, Apple went back to a design direction from the earliest days of Mac OS X: a translucent menu bar. Since its color changes depending on the desktop picture, many people aren’t enamored of it.

Given their integration into the Mac’s Finder, it can be easy to forget that online file sharing services like Dropbox, Google Drive, iCloud Drive, and Microsoft OneDrive can be accessed using a Web browser by anyone with your username and password.

If you’ve turned on automatic App Updates in Settings > App Store on your iPhone or iPad, you might wonder how you’d know if an app was updated or what changed.

Apple has continued replacing Macs at the lower end of the product line with new models featuring the company’s homegrown M1 chip.

Unlike the 24-inch iMac, there are no major industrial design changes in either iPad Pro model, but Apple has made significant upgrades under the hood, most notably switching from the previous A12Z Bionic chip to the M1 chip that now powers an increasing number of Macs.

Have you heard the term technical debt? It’s what you incur whenever you delay upgrading software and hardware for too long. It’s like forgetting to brush your teeth regularly and putting off dental checkups.

For the most part, Spotlight works well. Press Command-Space or use the Search field in a Finder window, and it finds everything that matches your search term.

Sadly, email is not an entirely reliable communications medium, thanks to spam filters, addressing errors, and server failures. With certain types of email, it’s worth double-checking that a message was seen.

Since the earliest days of the iPhone, Apple’s Safari and Mail have been the default Web and email apps for iOS and, later, iPadOS.

Your technology has crashed and panic has set in. You are already thinking the worst. How long is this tech wreck going to shut me down — and how is this going to impact my business? That’s where Lisa Betarie comes in. One of the newest CranstonIT staffers, Lisa takes the important first steps on the fast track to your problem resolution.

He stares at a computer glitch much like the dreaded 7-10 split on a bowling lane. He knows it’s a problem. But he’s been there before and he knows just the right approach needed to solve the challenge.

For those who cook, the Apple Watch provides a helpful Timer app that ensures we don’t forget whatever’s in the oven until it’s burnt to a crisp.

Along with the now-ubiquitous videoconferencing, screen sharing and online presentations have become vastly more common during the pandemic.

Some of the trickiest editing and proofreading problems are related to characters you can’t typically see on the screen: spaces, tabs, and returns.

With iCloud Drive, Apple provides an Optimize Mac Storage checkbox that, when checked, stores the full contents of iCloud Drive on the Mac only if there’s enough space.

In iOS 14 and iPadOS 14, Apple added two new status indicators to the right side of the status bar at the top of the screen. They’re designed to give you feedback about what an app is doing.

Remember when we had to keep magnets away from floppy disks to avoid scrambling them? Modern storage is no longer vulnerable, but magnets and electromagnetic fields from consumer electronics can interfere with medical devices, like implanted pacemakers and defibrillators

We’re all accustomed to the Do Not Disturb feature on our iPhones since they’re with us for most of the day and often spend the night next to the bed. But Apple long ago added Do Not Disturb to the Mac as well, and it’s useful for muting your Mac at night to eliminate unnecessary noises and for preventing unwanted notifications during presentations.

Suppose you have an older iPhone or iPad, especially one with only 16 GB of storage. In that case, it’s possible that you won’t have enough space to upgrade to iOS 14 or iPadOS 14 through Settings > General > Software Update.

Last quarter, Apple’s Services segment generated a whopping $15.8 billion in revenue, 14% of the company’s total—sales of apps, media, and subscriptions are a big deal to Apple.

For you graphic designers out there, Adobe has announced that it will be ending support for PostScript Type 1 fonts starting with Photoshop in 2021.

Typically, we like to help you solve problems in these articles. But there’s one problem we all face that has no good solution: ads on Web pages.

Even as we get 5G cellular connectivity and high-speed Wi-Fi networks, there are plenty of times when you might want to reduce your data usage. Perhaps you’re trying to avoid running over a data cap while traveling, or maybe you’re sharing a Wi-Fi network with a very slow Internet connection.

Our iPhones are the keys to our digital lives, holding our most private photos, conversations, and financial data, among much else. That’s why Apple goes to such lengths to help us protect our privacy and security.

If you think of AirPods as earbuds, you’re not alone. But just as Apple has given us larger iPhone Max models, the company has now introduced the AirPods Max, which expand the traditional earbuds to full-sized headphones.

In July 2017, Adobe announced that it would stop distributing and updating Flash Player on December 31st, 2020.

We regularly hear from people who think they need Adobe Acrobat DC to manipulate PDFs. Don’t misunderstand: Adobe Acrobat is the gold standard, but it’s complicated and expensive—$14.99 per month or as part of Creative Cloud for $52.99 per month. In contrast, Apple’s Preview is easy and free with macOS.

It’s difficult for most of us to imagine that a camera—something that still feels like it’s a standalone object—could be improved significantly with a software update. But now that cameras are part of our phones, code is king. With iOS 14, the camera in your iPhone becomes all the more capable.

We’ve long recommended that everyone use a password manager like 1Password instead of attempting to memorize or write down passwords. Although there are other password managers, 1Password is the leading solution for Apple users, thanks to a focus on macOS and iOS from its earliest days.

Several years ago, Apple bought a company called Shazam, which made an app that identified songs by listening to the music playing nearby.

You probably know that you can select an image in the Finder and press the Space bar to preview it in a Quick Look window.

Photos in iOS 14 provides four views of your library: Years, Months, Days, and All Photos.

In November, Apple unveiled its new M1 chip and three new Macs that use it: the MacBook Air, 13-inch MacBook Pro, and Mac mini.

We’ve published overviews of the major features in iOS 14 and iPadOS 14, along with detailed looks at our favorite features. But Apple keeps releasing updates with new features, and we wanted to take a moment to catch you up on what Apple has added in versions 14.1, 14.2, and 14.3.

Happy New Year! For many of us, the start of a new year is an opportunity to reflect on fresh habits we’d like to adopt. Although we certainly support any resolutions you may have made to get enough sleep, eat healthy, and exercise, could we suggest a few more that will improve your digital security?​

You’ve likely seen our tip on using the Dock on an iPhone or iPad as a temporary holding place that makes rearranging apps easier.

Starting with macOS 10.15.5 Catalina, Apple introduced a battery health management feature that improves your battery’s lifespan by adjusting charging patterns to reduce the rate at which the battery chemically ages.

On the Mac, nearly every file has an extension, a set of characters after a period that indicates what type of file it is and determines which app opens it.

You likely know that you can use Do Not Disturb to prevent random notifications on your iPhone from waking you at night—it’s easy to set a Do Not Disturb schedule for your usual sleeping hours.

Apple unveiled its latest subscription service: Apple Fitness+. It’s a “workout experience” that combines metrics from an Apple Watch Series 3 or later with studio-style workouts that you view on an iPhone, iPad, or Apple TV.

Many of us have been using iPhones for years, and apps we bought or downloaded long ago molder in corners of our Home screens. Even if you haven’t played Flappy Bird in years, its pixelated icon still stares glumly at you every time you peer at its Home screen, and it’s far from alone. To find out how many apps you have, go to Settings > General > About and look next to Applications.

Over the last couple of years we’ve seen increased demand for digital signage with our customers. Ditto is a new product to our portfolio that allows businesses a very cost effective way to use screens for both drop dead simple screen mirroring and for digital signage.

We’re big fans of column view in Finder windows (choose View > as Columns). You never have to worry about missing icons that are outside the window, everything is sorted alphabetically, and selecting a file shows a preview. But the column widths can be too thin, such that they cut off file and folder names, or too wide, forcing you to scroll unnecessarily.

The App Library in iOS 14 ensures that you can find all the apps installed on your iPhone without having to hunt through Home screens.

You’ve long had text messages forwarding from your iPhone to your Mac and iPad, but after you get a new device, it might be a while before you realize that it’s not receiving texts sent to your iPhone.

Ever since Apple introduced the Activity app to watchOS, you’ve been able to adjust your Move goal, which is measured in kilocalories, but your Exercise goal was locked at 30 minutes and the Stand goal at 12 hours. In watchOS 7, you can finally change these last two.

Continuing its pandemic-driven approach of short, focused announcements, Apple once again took to the Internet to stream its “One More Thing” event. On center stage this time was the Mac, or specifically, three Macs, all of which replace the longstanding Intel chip with Apple’s new M1 chip. All three Macs can be ordered now and will be available within a week or so.

If you’re flying, driving, or biking to visit an iPhone-using friend or family member, you can reduce anxiety related to arrival time or pickup plans (and perhaps provide amusement) by sharing your location temporarily so they can watch your progress.

The holiday shopping season is fast approaching! Given the significant stresses placed on society’s fulfillment, distribution, and delivery systems by the pandemic, we recommend you start thinking about your holiday gift-giving sooner rather than later. Even Apple, which generally does an excellent job predicting demand and shipping products quickly, has been suffering from delays this year. But if you order in time, Apple has a wide variety of products that would make great gifts for your Apple-using loved ones.​

For those who work in organizations, regardless of size, you know how much effort is involved with coordinating a group’s technology. It can take quite some time to set up a new Mac, iPad, or iPhone with all the right apps, settings, and logins. And that’s just to get started—on an everyday basis, maintaining solid security practices is essential, and support requests are inevitable.

It’s all too easy to end up with a boatload of Bluetooth devices connected to your Mac. Apple devices will likely have sensible names, like Magic Mouse 2, but what if someone has given you a device with their name in it?

We’ve been hearing reports of an uptick in the scam phone calls that claim to be from Apple.

We wanted to make sure that those of you who work on a Mac laptop with an external display know that you can close your laptop’s screen and keep working.

Cranston IT's traditional focus has been on the small business market and businesses of less then 200 users and typically in 10 - 50 user range. Today, we are pleased to announce our expansion of services into the Corporate and Enterprise markets. With our new Apple Corporate Services, we now offer enterprise level integration, deployment and security services for Apple devices. Providing the backbone of this new service offering is our newest team member, Michael Crispin.

For the second time in less than a month, Apple has made a splashy announcement. In its “Hi, Speed” event, the company unveiled a new lineup of four iPhone 12 models.

Harvest season is here again, and Apple has deemed iOS 14 (along with iPadOS 14, watchOS 7, and tvOS 14) ready for the picking.

Over the last few releases of macOS, Apple has been beefing up the Mac’s privacy controls so they more closely resemble what the company has done in iOS.

On the iPad side of things, Apple’s first announcement was the simplest. The new eighth-generation iPad replaces the previous seventh-generation model and sports only a single change. More interesting is the new fourth-generation iPad Air. The third-generation iPad Air was essentially a stripped-down version of the older 10.5-inch iPad Pro, and the fourth-generation model continues that trend with the current 11-inch iPad Pro.

Almost every business today accepts credit card payments in one form or another. With credit card processing it’s recommended to review your agreement every few years to make sure you are still getting the best rates.

Sure, you know that the Space bar in the iOS virtual keyboard types a space character. But did you realize that if you tap it twice, it inserts a period?

People whose iPhones or iPads have relatively little free space have long struggled with the fact that iOS likes to download updates so they’ll be ready for installation.

On the Mac, scroll bars are essential for both orienting yourself and navigating within a Web page or document window.

About a year ago, Fujitsu informed owners of older models of the company’s ScanSnap scanners that it wouldn’t be updating the necessary ScanSnap Manager app to be 64-bit, effectively preventing those people from using their scanners in macOS 10.15 Catalina. Unexpectedly, Fujitsu has now reversed course.

Apple’s workhorse desktop Mac, the 27-inch iMac with Retina 5K display, hasn’t seen an update since March 2019—nearly a year and a half ago. Happily, the company has finally released a new version of the popular iMac, outfitting it with 10th-generation Intel processors, increasing its RAM and storage capacities, and improving its audio and video capabilities.

Every year at its Worldwide Developer Conference, Apple lays out its roadmap for the next releases of each of its operating systems. The COVID-19 pandemic forced Apple to record its keynote presentation ahead of time rather than having it live, but the company doesn’t seem to have tempered its ambitions for iOS 14 and iPadOS 14.

Keeping company data safe while online has been a growing concern over the past several years. Traditionally, company information was accessed while users were on the company network. Security devices such as firewalls were deployed to protect the network and the computers on the network from internet threats. As the workforce has become more mobile and the sudden rise of Work From Home environments due to Covid19 this year, in many cases, users are accessing company data outside of the company network and thus outside of the firewalls. This leaves users, their computers and the company exposed to internet based threats that would have traditionally been blocked by the company's firewall.

Whenever you view a document that’s longer than will fit onscreen, a scroll bar appears (often only if you’re actively scrolling). That’s true whether you’re using an iPhone, iPad, or Mac. Inside the scroll bar is a control called a scroller that you can drag to scroll more quickly than by swiping or using keyboard keys. But did you know its size and position are useful for orienting yourself within the page?

If you have lots of apps on your iPhone or iPad, rearranging their icons on your Home screens by dragging from page to page is tedious. Although the new App Library promised for iOS 14 later this year will help you find apps, rearranging them will still be a manual process.

Every so often, we hear from a Mac user with a seemingly impossible problem: a document window in some app is opening somewhere outside of the screen so it’s effectively invisible and they can’t work with it in any way.

Whenever you tap a link to open a Web page on your iPhone or iPad, it automatically opens a new tab. Having hundreds of tabs open won’t cause any problems but can make working with tabs clumsy.

In a move that completes the transition of the MacBook line from the troubled butterfly keyboard to the Magic Keyboard, Apple has released a new 13-inch MacBook Pro. The company also doubled the amount of storage in each of the standard configurations while keeping prices the same, and it ramped up the specs in the model with four Thunderbolt 3 ports.

Four years after the release of the original iPhone SE, Apple has introduced a second-generation iPhone SE with aggressive pricing that starts at just $399.

Need help with something? On occasion, we all need tech support. Speaking as the people who are sometimes on the other end of those requests for help, we have some suggestions on how to get the support you need as quickly as possible.

This isn’t about periscopes or mouthwash—when it comes to searching, a scope is the area in which a search takes place.

Group FaceTime has a feature that some find obnoxious: automatic speaking prominence that causes the video tile for the speaker to grow and move around. Happily, Apple finally took the feedback and added options to disable that feature.

If you have access to multiple printers, you probably know that you can choose one from the Printer pop-up menu at the top of the Print dialog. But macOS has a feature that should make it so you don’t have to switch printers manually as often.

Tired of typing your admin account password whenever you try to install software or change security settings on your Mac?

You know the drill—a friend comes to visit and wants to get on your Wi-Fi network. You’ve written the password down somewhere, but where?